Frequently Asked Questions
SANE is open Monday through Friday, 9 AM to 4 PM.
Our shipping policies and charges can be found here.
A PDF copy of our 2022 catalog can be found here.
If you would like a printed copy of the catalog mailed to you, please contact us and give us your full mailing address.
Absolutely! Just pay by credit card and for shipping, choose Residential Delivery.
Our fax number is 513-894-3100.
SANE stands for Sewing Aids and Notions for Everyone. You can read more about the history of the company here.
We’re always interested in feedback regarding our product selections. Send us an email. While we can’t guarantee that we’ll be able to meet your request, we’ll definitely take a look.
- If you would like to exchange an item for something else, please send the item back to us with a copy of the packing slip and a list of what you would like in exchange.
- If you received the wrong item, please give us a call or an email including the invoice number or purchase order number, as well as which items were in error. We will get back in touch with you about receiving the correct items.
- If you are local, just come in with the item in its original box or packing, and we will exchange it or give you your money back.
We no longer use sane@fuse.net. Please email sane@sanefcs.com instead.
SANE is located at 2275 Millville Avenue, STE 1, Hamilton, OH 45013. We are behind Lodder’s Plaza (look for the boat on a pole), down the hill at the bottom).
Still have questions?
If you cannot find an answer to your question in our FAQ, you can always contact us
and we will be with you shortly.