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Communicating with Customers DVD – Discontinued

$98.75 $20.00

SKU: 78030 Category:

Description

78030 Communicating With Customers – Teaches students how to deal with people as customers. They learn how to defuse the anger of the customer, the importance of attitude and appearance, and how to deal with customers on the telephone. It also covers the importance of making a connection, the value of listening and taking an interest, and how tone of voice and body language influence job performance. DVD, 15 min ©2005

Communicating with Customers DVD – Discontinued